After successfully rebranding all its branches from Barclays to ABSA, the SouthAfrican based pan African bank has introduced the first-ever fully digital banking branch in Uganda.
The new Digital bank is located at the Jubilee insurance building along Parliament avenue in Kampala and is home to full self-service transaction machines that cater for each and every user in the queue without a Teller thread at the branch
Amazingly, instead of having customer support staff present at the branch, the new ABSA wing has a chatbot that assists customers with instant replies to frequently asked questions Via WhatsApp and a public Webpage address accessible at the branch
Speaking at the public launch of the new digital branch, the Absa managing director Nazim Mahmood inked the brand’s ambition to be the best digital future embracer and still serving customers reliably from the word Go as he said
This digital branch will offer a more convenient, secure, personalized and engaging banking experience for our business banking and corporate customers. using self-service terminals, customers can look forward to an even faster and cost-efficient banking experience
The Services offered at Absa’s digital banking branch
Unlike any other bank branch in Uganda, Absa’s new digital branch has less human resources as ATMs at the location can accomplish tasks much better the same way you could in a regular bank branch. Nonetheless, these are the full services offered inside the Absa digital branch
- 24/7 Self service ATM terminals for deposits & withdraws
- Bulk cash deposits via the bulk cash depositor machine
- Utility bill payments
- bank Statement prints
- Interbank and International funds transfer
As a matter of fact, Free Wi-Fi is served as a spicer at the digital branch to allow customers to transact with their internet-enabled devices incase of long ques at the branch.
More so, bank statements can be accessed by simply triggering the print section at the branch in a bid to reduce on the amount o time bankers spend in ques as Mr Nazim further concluded
Using these digital branches, we intend to enable our customers spend less time in queues by leveraging modern technology to facilitate their banking. This change in strategy for us as a bank sees us become a digitally-led bank, a reflection of our renewed customer focus, placing their needs first and redefining customer journeys with Absa