Uganda’s 2nd largest telcommunications company Airtel has not had perfect spikes of growth with its subscribers currently crossing sides to other telcos like MTN and Africell.
This is due to the fact that the compnay has failed to tame its downtimes to a point that its Internet, Voice and Airtel Money service are currently ofline__by the time of writing.
Airtel Uganda’s Indepedence day down time comes at a time when it recently suffered the same flaw for approximately 2hours before stablising its network with a public apology aired on its Social Media channels.
The most recent Airtel downtime was registered on 2nd October, and subscribers could neither make calls nor send text messages with Zero chances of reaching the telco’s customer care support line.
Well, with today’s downtime, subscribers have resorted to switching data lines and attacking the telco as one that could soon sense its downfall in Uganda. Nonetheless, Here is a scent of the downtime reactions making rounds on Airtel’s Twitter TimeLine.
Can’t make calls, or send text messages. Something strange has hit the telecoms. #CallsBlackOut— #CanaryReports (@CanaryMugume) October 9, 2019
Plse @Airtel_Ug do something about your network, we cant make calls or even receive— Nicholas Bamulanzeki (@bamulanzeki) October 9, 2019
@Airtel_Ug So you guys are leavin the country or not! Can’t make calls, can’t use my Airtel Data, can’t talk to Bae😰My ka Mobile Money😰! Let be using @mtnug! But guys resolve this as fast as you can! Such shouldn’t happen especially on a day we are celebrating our Independence! pic.twitter.com/5NNG52nFuG— The East African Tourist™ 🇺🇬🇰🇪🇹🇿🇷🇼🇸🇸🇧🇮 (@Oyo_GuyAmaRo) October 9, 2019
Sell the company to @mtnug the way zain did if u can’t handle, we are fed-up with yo apologize— Godfrey Code Marley 🇺🇬 (@UgaProdigalSon) October 9, 2019
The Cause of Airtel’s Now-popular downtimes
The Same way online publishing blogs like Tech Point Magazine suffocate on traffic when users exceed the planned cap and provoke fatal browser errors. It’s the same lane that telcos craze with during downtimes.
This is due to the fact that Servers are the centralised masters of almost all Networks in the world, and any unplanned increase in resources usage tames fatal erros that usually make the server services slow
So, for Airtel’s downtime trouble, the fact that many subscribers flock the network to have a taste of its offers, the higher the number grows, its the lower the telco’s redudancy levels meet support from errors shorting almsot all crucial services.
Hence, By the time Airtel stabilises its network flow, a percentange of its loyal subscribers would have crossed sides with popular sides like MTN and Africell is hope for better uptime and offer durations.