The ride hailing industry in Uganda is majorly dominated by 3 companies on both the Boda hailing side and taxi version. Talk about Taxify and listen to the company that shook things up with barely 2 years on the local scene. In October 2017, Taxify stretched out to the taxi-hailing sector before opting a shake-up to the boda hailing industry in January 2018 giving some great competition to SafeBoda in its own league.
Today, Taxify is one of the most hated ride-sharing apps in Uganda and rumor has it that it could soon shut down its operations in the country. However, close sources from Taxify refuted the rumors claiming they are still committed to serving customers better than before.
From the age of competition, Uber is still tied up to its Taxi hailing dominance as Safeboda recently tipped peak hour rates to favor drivers. So, this lives Taxify with a hungry zone for performance and service delivery which it is currently failing at with a slightly bigger margin.
Depending on the responses by Taxify customers on Twitter, no single user has spread out kind words to the service providers. For instance, many complain of boda drivers carrying 2 people on a single bike while the boiling feed is of a taxi driver who reportedly refused a disabled rider onboard.
So, with all these negative reviews and the Taxify Uganda Twitter account getting more active than before, we shall not be surprised to see the company shutting down or rebranding as the rumor mill has it.
With a mixture of instant support and rising customer dedications by Taxify, the company could either be panicking with enjoyment of its last year in Uganda or it may step up soon to address all issues making it the worst ride-sharing service in the country. Nonetheless, share with us your opinion in the comments section below.