How to easily reset your forgotten Airtel money pin

Recovering your lost Airtel money pin doesn't require you to visit or call customer care for support but can be rectified with this DIY process


In July 2018, the Government of Uganda through its annual budget introduced what many call evil taxes. However, the latter has not scared the immerse mobile banking users who continue to levy on even with the 1% mobile money tax not yet rectified. In a like manner, you might lose your mobile money pin or your account getting blocked due to multiple attempts. Well, here is how you can actually recover your pin on the Airtel side of things.

While you can set an initial recovery number for backup in case your pin is lost. Recovering your airtel money pin requires you to have a maximum of 5000/= as your account balance. Henceforth if you have more than the maximum then we recommend visiting a service or calling the customer care line. Nonetheless, here is how you can actually recover that pin in a minute flip.

airtel money pin reset
How to reset a forgotten airtel money pin, Note that not every account pin can be reset via an alternative number depending on the transactions level

Procedure to recover and set new Airtel money pin

Account balance requirement 5000/= or less


  • Dial *185# Choose Option 5 ( My account)
  • Select Option 8 (Pin Reset) Under My account to choose an alternative number
  • Enter Last remembered pin and Enter an alternative number to send a temporary Pin
  • On your selected alternative number, Open message to reveal a temporary pin
  • Redial *185# on source phone to enter the temporary pin requested and set new Airtel money pin


Just like any other Pin reset platform, not every account is validated for a pin reset option basing on your account status. However, the above process will only work if you mutually have a hint about your previous account pin. Therefore, you should not be scared by any scammers taking control of your account as you can also set an alternative number to avoid future occurrences.