How to easily reset your blocked or forgotten Airtel Money pin

Recovering your lost Airtel money pin doesn't require you to visit or call customer care for support but can be rectified with this DIY process


Airtel Money is one of the best money transfer services available in Sub-Saharan Africa countries like Uganda, Kenya, and Nigeria. Among the core issues faced by users, blocked or forgotten Airtel Money PINs take a top slot, and resetting these can be done by both the customer or the telco’s customer care team.

In most cases, blocked Airtel money PINs are a result of multiple trials by a user to access an account. As an advantage, blocking access to an account safeguards the customer’s funds in case someone else was tried to break-in.

However, in a scenario where you forget your PIN, having an option to reset it without reaching out to the telco’s customer care team becomes a perfect option to solve your burning query.

Hence, it’s possible to reset your Airtel money pin in DIY (do it yourself) fashion by requesting a temporary PIN or simply answering your account’s associated questions. If successful, you can then reset your blocked Airtel Money PIN with newer digits you can remember.

But in case your account has a big account balance above UGX 5,000 in Uganda, you’ll have to visit an Airtel service center or call the customer care line to mediate your account with a temporary pin. Nonetheless, here is how you can easily recover your PIN in just a matter of minutes.

How to reset your Airtel money pin in Uganda

Account balance requirement:  UGX 5000 or less

how to reset your blocked airtel money PIN
How to access the PIN Reset Menu Via Airtel’s *185# Shortcode
  • Dial *185# (Airtel Money Shortcode)
  • Then choose option 10 ( My account)
  • From the account menu, choose Option 7 (PIN Reset)
  • On the PIN Reset Menu Choose Option 1 (Set Alternate Number)
  • Then enter an Airtel number you have fast access to
  • Once entered, a temporary PIN will be sent to the set alternate number
  • Then, check the alternative number’s messages to reveal a temporary pin sent from Airtel Money
  • Once received, revisit your Airtel money account (One with the forgotten PIN) by redialling *185#
  • Then, enter the Temporary PIN received from your alternate number
  • Once accepted, enter your new Airtel Money PIN
  • Done: Your Airtel Money account will be unlocked and be used with your new set PIN

Incase you Account has Security questions

  • From the Airtel Money PIN Reset Menu, select option 5 (reset PIN with secret word)
  • You will be presented with security questions related to your Airtel money account
  • Answer them correctly, and once finished, enter a new Airtel Money PIN for your account
  • If answers to the questions are wrong, you can then contact the Airtel customer care team to unlock your account
  • Done: Your PIN will be reset without a need for any account balance limitations.

How to reset your Airtel Money Account in Kenya

Given the fact that Airtel Africa operates in many Sub-Saharan Africa countries, the telco is present in Uganda, and Kenya with common services like Airtel Money operating similar in both countries. So, to reset your Airtel Money PIN in Kenya, here is how you can do it:

  • Dial *222# (Airtel Money Shortcode)
  • Select Option 6 (My Account)
  • Select option 1 (My PIN)
  • Then choose option 2 (Reset PIN/Forgot PIN)
  • next up, a list of security questions related to your account will appear, enter them correctly in order to receive a temporary PIN
  • Once correct, a Temporary PIN will be sent to your Airtel number
  • Once received, Redial *222#
  • Then enter the received temporary PIN and submit
  • Once correct, you’ll be required to set a new PIN for your account
  • Done: Your Airtel Money account will be unlocked and you’ll be able to use your new set PIN

What you need to know before unblocking your Airtel Money PIN


Similar to any other money transfer service that allows you to send and receive money, to reset your account PIN, your current Status must be validated due to security reasons. This is due to the fact that a fraudster could use the same steps as you to reset your account PIN.

So, with security in mind, you can only reset your forgotten Airtel Money PIN if you meet the necessary account balance requirements. In Uganda, your account must have UGX 5,000 or less, if the account balance is above this figure, you’ll not be able to change your PIN with an alternate number unless it was already set prior to resetting your account PIN.

Additionally, security questions serve as an added layer to safeguard your Airtel Money account, and you must know them by the tips of your hands once prompted when trying to reset your PIN.

Either way, if you have a hint about your previous account PIN, you’ll be able to set an alternate number to which a temporary PIN will be set for you to re-access Airtel Money. Once you receive a temporary PIN, you can then set a new PIN.

Therefore, the only way you can reset your account is through having an idea of the account’s security questions, previous PIN, or meet the maximum balance required to perform a reset using an alternate number.

Otherwise, if you can’t reset your PIN with this DIY guide, then you must reach out to the telco’s customer care team and present proof of account ownership (with an ID) to reset your account.

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Mukiisa moses
Mukiisa moses
August 12, 2021 21:46

When I dail *185#,it doesn’t respond telling me my account is locked, contact customer care. And wen I use *222#, it just fails to login. Can I get just a code that can unblock it?

Nakaddu Everine
Nakaddu Everine
Reply to  Mukiisa moses
August 26, 2022 12:56

Wen i dail *185# it respond account locked

Staff Editor
Reply to  Nakaddu Everine
August 26, 2022 14:51

You should visit your nearest Airtel Service center. They will request for your National ID as well.

owayesu brian
owayesu brian
Reply to  Mukiisa moses
November 28, 2022 23:59

my problem is similar to his (account locked)

April 1, 2022 13:29

i had less than 2000

Kalyebbi Benard
Kalyebbi Benard
January 2, 2023 18:32

My Airtel money account was blocked but j lost my national ID but I have my NIN. What can I do to recover my money?

Staff Editor
Reply to  Kalyebbi Benard
January 2, 2023 20:47

Sorry about that, if you have any other Government issues ID, you can attach it to a Police or NIRA Letter and they work on your account since they often require to verify your identity before unlocking the account for you.

Pelekelo Lizina G
Pelekelo Lizina G
Reply to  Staff Editor
January 4, 2023 18:46

I have forgotten my Airtel money security question and the account has blocked what should I do